Editions and licensing
Choose between the licensed edition, which you install on your own server, and our cloud service. With the licensed edition, the price stays the same no matter how many users you have.
Licensed edition (open source / commercial)
Install on your own server
Commercial license: ¥300,000 / site (domain) (excl. tax)
You install Exment on your own server yourself. No limits on users or features.
Learn moreCloud service (XServer edition)
Hosted on XServer, provided by us
User plan (minimum 10 accounts). Server plan: ¥30,000 / month (unlimited accounts) (excl. tax)
We provide Exment on an XServer environment that we set up for you.
Learn moreCloud service (AWS edition) General availability soon
Enhanced AI features
Currently available by invitation only (as of Nov 1, 2026). General availability is coming soon.
The AWS edition comes with enhanced AI features.
Learn moreWith any edition, you can add optional support. (Maintenance support, Onboarding support)
1. Licensed edition (open source / commercial)
You install Exment on your own server yourself.
| Edition | Price (excl. tax) | Notes |
|---|---|---|
| Free edition | Free | GPL license. |
| Commercial license | ¥300,000 / site (domain) | Commercial license. Priced per site, not per user. |
2. Cloud service (XServer edition)
We provide Exment on an XServer environment that we set up for you. (XServer is a major Japanese hosting provider.)
* Prices and services are subject to change without notice.
| Plan | Price (excl. tax) | Notes |
|---|---|---|
| User plan | ¥18,000 / year per account |
|
| New Server plan | ¥30,000 / month (* unlimited accounts) |
|
| Server plan options | Price (excl. tax) | Notes |
|---|---|---|
| New Additional server | ¥10,000 / month (* unlimited accounts) |
|
Please review the SaaS terms of service here (in Japanese). We may change these terms; any changes will be posted on this website.
Scope of technical support
Technical support for the SaaS edition covers only explanations of the Exment features you are using.
The following are not covered by technical support:
- Questions about configuring the OS, web browser or other settings on devices used to access the SaaS edition
- Questions about hardware such as devices, monitors and printers
- Questions about customizing Exment (including plugin development)
- Work done on your behalf (including creating tables, setting permissions, configuring workflows and developing plugins)
- Questions about similar products from other companies
- Questions about any problems that occur in environments where Exment's operation is not guaranteed
- Questions about the internet or other network environments, other than the service systems set up by Exment
- Questions about system design and development using Exment
- Questions about developing plugins that use API integration or external integration features, and plugin development on your behalf
- Testing, fixing or troubleshooting plugins you created
- Questions about plugin development environments
- Questions about resolving defects or other trouble in this service
3. Cloud service (AWS edition) General availability soon
Currently available by invitation only (as of Nov 1, 2026). General availability is coming soon.
The AWS edition comes with enhanced AI features. (AI-OCR, AI chatbot)
Maintenance support
Ticket support
We handle individual inquiries about installing, configuring, using and updating Exment, and about dealing with problems.
With an annual contract, each inquiry costs less than spot support.
| Tickets | Price (excl. tax) | Registered contacts* |
|---|---|---|
| 5 tickets | ¥160,000 | 2 |
| 10 tickets | ¥300,000 | 2 |
| 20 tickets | ¥550,000 | 3 |
| 30 tickets | ¥800,000 | 5 |
| 40 tickets | ¥1,000,000 | 5 |
| Additional | ¥30,000 / ticket |
Notes (ticket validity, support hours, etc.)
- Tickets are valid for one year. Unused tickets are not carried over or refunded.
- If you use up your tickets during the validity period, please purchase additional tickets.
- Additional tickets can be purchased only after all purchased tickets have been used.
- At each annual renewal, we will ask whether you want to renew. You can choose whether to renew and change the number of tickets on a yearly basis.
- "Registered contacts" is the number of people who can contact us.
- Work in your environment is done remotely only (via SSH).
- We investigate based on your inquiry and let you know how to resolve it. Note that time spent on inquiries and investigation also counts as work.
- Response times are best effort, depending on the inquiry.
- If a bug is found, you can either post it on GitHub for a free fix or use tickets for priority handling. Free fixes are handled in order of bug priority, so the timing of the fix and release is undetermined. Paid fixes are best effort, so we cannot accept specific deadlines.
- One ticket covers up to about 3 hours of total work.
- If we expect many tickets to be needed, we will give you an estimate before starting work.
- Inquiries are generally accepted by email.
- Support hours are 10:00–17:00 JST on our business days (excluding weekends and Japanese public holidays).
- Please explain your inquiry to us. In some cases, we may ask you to collect logs.
- When an inquiry is resolved, we send a work report by email.
- If you need more than 40 tickets, please contact us.
- Development assistance and technical support may be quoted case by case.
- Prices and support details are subject to change without notice.
How ticket support starts
Spot support
Support contracted case by case.
We handle individual inquiries about installing, configuring, using and updating Exment, and about dealing with problems.
- Work is done remotely only.
- The price above assumes up to 4 hours of work.
- We investigate based on your inquiry and let you know how to resolve it.
- Inquiries are generally accepted by email. Urgent matters can also be handled by phone.
- Support hours are 10:00–17:00 JST on our business days (excluding weekends and Japanese public holidays).
- Please explain your inquiry to us. In some cases, we may ask you to collect logs.
- Prices and support details are subject to change without notice.
Onboarding support
We offer a range of onboarding services to help you get started with Exment.
Onboarding pack
A bundled package in which we fully support your introduction of Exment.
What's included
- Kickoff meeting
- Environment setup (on shared hosting)
- Table setup and data migration
- Training (4 hours)
- "Environment setup" is the same service as "Environment setup" below.
- "Table setup and data migration" is the same service as "Table setup and data migration" below.
- "Training" is the same service as "Basic training" below.
- Prices and support details are subject to change without notice.
Environment setup
We install Exment on your existing shared hosting or on a newly contracted one.
- If you need a new hosting plan, please sign the contract with the hosting company yourself. Contract and usage fees are your responsibility.
- For new installations, we assume XServer.
- You will need to provide an SSH ID and password, and an SSH key if required, to connect to the server.
- If you would like setup in another environment, such as a cloud service, please contact us. The quote may vary depending on the details.
- Prices and support details are subject to change without notice.
Table setup and data migration
We set up the tables you need in Exment and migrate the data you currently manage.
| Tables | Price (excl. tax) |
|---|---|
| Up to 5 tables | From ¥100,000 (quoted separately) |
| Each additional table | From ¥15,000 / table (quoted separately) |
- This assumes migration to Exment from your current Excel or Google Sheets files ("spreadsheets").
- If you want to migrate from paper, document files or another company's system, please contact us.
- Please provide your current spreadsheets to us.
- Up to 5,000 records per table. If you need to migrate more, please contact us.
- Prices and support details are subject to change without notice.
Basic training
We explain Exment's standard features and teach you how to use them.
* Currently available remotely only.
- For 3 business days after the training, we answer questions by email as follow-up support.
- Training is designed for up to 10 people.
- Please provide the training location, PCs and network environment.
- Training follows the manual.
- We cannot cover how to develop plugins, or suggest workarounds for things the standard features cannot do. If you need these, consider technical training and hands-on sessions.
- Prices and support details are subject to change without notice.
Technical training and hands-on sessions
Training focused on technical topics, such as hands-on plugin development for Exment and consulting on features you plan to build. Intended for engineers.
We tailor the content to your needs. In particular, we can learn in advance about the plugins you plan to develop and build something similar as part of the training.
* Currently available remotely only.
| Price (excl. tax) | Notes |
|---|---|
| From ¥200,000 (4 hours) | * Recommended if you plan to develop 1–2 types of plugins |
| From ¥350,000 (8 hours) | * Recommended if you plan to develop 3 or more types of plugins, or want in-depth training on one plugin * Training can also be split into 4 hours × 2 days. Please ask. (Both sessions must take place within one month) |
- For 5 business days after the training, we answer questions by email as follow-up support. (For 4 hours × 2 sessions, the days are counted after each session, for a total of 5 business days.)
- Training is designed for up to 10 people.
- Please provide the training location, PCs and network environment.
- Prices and support details are subject to change without notice.
Enhancements and customization
Feature enhancements that make Exment easier to use, and custom plugins developed for you.
Feature enhancements
We may implement Exment enhancements you request and add them as standard features.
If the request is general enough to be included in the open-source product, we handle it at a lower cost than custom development, and with priority over regular feature requests.
Examples of customer requests we have added as standard features:
- Email notifications to users when data is created or updated
- A default setting for the number of rows shown in the data list
- And many more
- Depending on the request, we may not be able to accommodate it.
- Exment's support team decides whether a request becomes a feature enhancement or a custom plugin, and will share the results of that analysis with you.
- For free feature requests, please use GitHub issues. As a rule, we cannot reply to requests sent through the contact form.
Custom plugin development
We develop and deliver custom plugins that add features to Exment's core, tailored to your business.
| Example | Example price (excl. tax) |
|---|---|
| Creating business forms and reports for you | From ¥150,000 (quoted separately) |
| A plugin that exports data in Kanjo Bugyo format (a Japanese accounting software) | From ¥300,000 (quoted separately) |
| A plugin that automatically syncs data from your own external system | From ¥500,000 (quoted separately) |
- The prices above are examples. Please contact us about costs.
- Depending on the request, we may not be able to accommodate it.
FAQ
What counts as "customization"?
Customization means modifying the Exment core package published on GitHub (exceedone/exment).
* The same applies if you fork it and use the forked package.
Developing and using your own plugins is not considered customization.
Can I ask you to customize the Exment core?
We keep improving the Exment core with each version upgrade. Customizing the core may cause conflicts when upgrading, so we (Kajitori Co., Ltd.) do not accept requests to modify the Exment core.
Does the price go up as I add users?
For the licensed edition (free and commercial), the price does not depend on the number of users.
For the cloud service (XServer edition), the User plan is priced per account. The Server plan is a fixed monthly fee with unlimited accounts.
Can you help us switch from another service or system?
Yes. Ask us about "Table setup and data migration" in our onboarding support. It assumes migration from Excel or Google Sheets, but we can also discuss migration from other companies' systems.
A tool to move app definitions and data from other services in one go is on our roadmap.
What does "number of accounts" mean?
It is the number of login users who can sign in to Exment. For more about login users, see this page.
Can I get support for an on-premises environment?
Yes, both ticket support and spot support are available.
However, because Exment is installed in your own environment, the scope of support may be limited, and we may ask you to provide access such as signing in to your server.
Other
- The support described above applies to orders placed through this website and is provided by Kajitori Co., Ltd., which develops and operates Exment. If you adopted Exment through a reseller or partner, please contact them.
- We also welcome questions about services not listed above or about support details. Please use our contact form.
Consultations about pricing and adoption are free
Feel free to contact us to apply for support or to discuss switching from another service.